At Narara Valley Medical we understand that patient feedback, complaints and suggestions are very important to our growth and understanding our patients needs.

If you are unhappy with any aspect of the care you receive from this practice, we are keen to know about it.

Please talk to your doctor, our practice manager or our reception team about any problems you have with the service we provide. You may also complete the form below and submit to us or put your comments in a letter and address to:

Narara Valley Medical

100 Narara Valley Drive

Narara NSW 2250

All complaints will be looked at by Dr Russell Spinks and dealt with appropriately.

Please be aware that this form must not be used in the event of an emergency.

We are unable to answer medical questions, enquiries or make appointments via this form.

If you feel that the appropriate action has not been taken, you may contact the Health Care Complaints Commission at

LMB 18 Strawberry Hills NSW 2012

Phone: 02 9219 7444 or Toll-Free 1800 043 159

Email: hccc@hccc.nsw.gov.au

Website: www.hccc.nsw.gov.au